To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- In the original packaging
What items are NOT returnable?
- Customised/Personalised items are not returnable
- If you have ordered the wrong item by mistake: for example - either colour, print instead of canvas, wrong item - we will issue a partial refund after covering our shipping and materials costs.
- Free gifts or promotional items are not returnable!
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping.
- If you used PayPal you may be eligible for free return shipping (please refer to PayPal)
- ART PRINTS: There is a £2 restocking fee for returned items which are not faulty or damaged
- CANVAS WRAPS: There is 35% materials and handling charge for returned items as these are custom produced individually after a sale. Personalised Canvas Wraps are not returnable.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.